Dear clients and friends
We trust that you and your family are safe and well during these surreal times. While the world around us is changing and we face so many uncertainties in our lives, we wanted you to know that we are here for you!
We know that times are tough and that our lives have changed dramatically in the past few weeks. We also know that we will all be back with more drive and inspiration than ever before. When the time comes we will be here for you – ready to assist with anything you need and will be excited to make your travel dreams a reality when time is right.
Until then take care and stay safe.
Founder & Director
We at TRAVEL AT LEISURE are extremely grateful for your continued support, patience and understanding during these uncertain times.
I would like to give you an update about your options and your rights in regards to your current bookings made with our travel partners and reassure you of our team continuous support.
The COVID 19 is affecting many businesses, consumers and service providers around the world including Travel At Leisure.
As a fully licensed business with the Australian Federation of Travel Agents (AFTAS) and ATAS, we are being kept informed and are aware of our obligations and believe we are acting within those.
Many of the travel suppliers are acting differently regarding cancellations, some with no refund, some with part refund and some imposing postponing travel arrangements with a credit voucher and at times added values. As your first contact, we are doing our best to assist you with your cancellation and situation.
May we suggest that you get genuine information about your rights from various Consumers and Travel industry Federal organisations such as CHOICE, AFTA and ATAS which we have listed below.
- AUSTRALIAN FEDERATION OF TRAVEL AGENTS - https://www.atas.com.au/covid19-update
- CHOICE https://www.choice.com.au/travel/on-holidays/advice/articles/travel-agent-refunds
- TRAVEL INSURANCE PANDEMIC - https://www.choice.com.au/travel/money/travel-insurance/articles/travel-insurance-pandemic
- TRAVEL AT LEISURE BOOKING CONDITIONS - https://www.franceatleisure.com/terms/
Should you wish to, you may send your concerns to the Australian Federation of Travel Agents (AFTA) to receive recommendations and advice - www.atas.com.au
Should you wish to discuss your future travel arrangements affected by the COVID-19, do not hesitate to call us on 1300 302 623
Stay safe and don't stop dreaming about your next travel adventures.